Machine learning is changing the way we communicate
With all the buzz that’s out there about AI, EI and Machine learning it’s not surprising to see the myriad ways it’s being applied in our every day lives. With machines becoming more intelligent and more intuitive it’s making for better customer service and allowing for machines to better troubleshoot our problems and anticipate our needs.
With adaptive intelligent applications, organizations can also begin to offer personalized recommendations to customers by getting to the heart of their individual business needs, purchasing decisions, interests, and patterns. These capabilities can help enterprises be in perfect lock step with their customers: from initial interest, through purchase and service, to the next buying cycle. This helps companies become a trusted partner and advisor, committed to ensuring a customer’s success.
What does this mean for us as consumers? Better customer service and faster, more personal solutions to problems that arise.