In AI, bpublog, communication, emotional intelligence, Sentiment Analysis


It’s easy to fall into the trap of thinking that Emotional Intelligence is all about increasing awareness and the impact of emotions on yourself. But is goes beyond those boundaries. Emotional Intelligence is about being aware of, expressing and controlling your emotions as it relates to others.

That means that you need to develop not only an awareness of your own emotions, but also develop a sense of the emotions of those you interact with, and respond accordingly.

This skill of being aware of underlying emotions while communicating is somewhat innate, but to really use it in the workplace, you need to practice and learn the basics.

Danial Goleman popularized the term and our understanding of how it works in his international bestseller Emotional Intelligence. He explains why it is so imporant for work:

“I would say that IQ is the strongest predictor of which field you can get into and hold a job in, whether you can be an accountant, lawyer or nurse, for example. IQ can show whether you have the cognitive capacity to handle the information and complexities you face in a particular field. But once you are in that field, emotional intelligence emerges as a much stronger predictor of who will be most successful, because it is how we handle ourselves in our relationships that determines how well we do once we are in a given job.”

Learning to clearly communicate with a developed sense of Emotional Intelligence is obviously important.

It will be exciting and fascinating to watch as we learn how to use sentiment analysis to teach machines how to also interact with people with seeming high values of Emotional Intelligence. To watch machines develop guided sense of awareness and undestanding as they assist people and other machines to communicate more effectively.

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